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Privacy Policy

Lilac, LLC (DBA, and its affiliates and licensors ("DiplomaSender ") is committed to protecting your privacy. Because we collect three types of user information, General Statistical Information, Automatically Collected Information, and Personal Identifying Information (“PII”), we are providing you with this policy to inform you of how we use and, in limited circumstances, disclose such information.

Collection, Use and Disclosure of General Statistical Information and Automatically Collected Information

When you visit DiplomaSender we gather certain general information, such as number of hits on our web site, and usage statistics with respect to our Certificate products. This information is referred to throughout this policy as "General Statistical Information". We use and store this data only on a collective basis, in summary form, rather than on an individual basis. This data helps us to determine how and the extent to which certain parts of our web site and software are used. The stored General Statistical Information does not contain any PII about you or any of our other users.

Collection and Use of Personal Identifying Information

In addition to collecting General Statistical Information, we may ask you to provide us with certain personal information, such as your name, street address and email address, to enable us to respond to your requests and needs. Information that can reasonably be used to identify you is referred to in this policy as (PII).

This data is also provided to us from the jurisdiction in which you took your student test. That data is provided to us under terms and conditions between DiplomaSender and the state.

If you choose a service or transaction that requires payment, such as making a purchase online or through other means such as a purchase order, we will request PII necessary for payment, invoicing, and/or shipping.

DiplomaSender never retains credit card information other than the type of credit card and the last four digits of the credit card you provide during the checkout process. We will retain only your email address for the communication purposes described herein, and you can opt-out of this communication at any time.

In addition, when you request that a document be sent to a 3rd party (“Recipients”) such as a college, graduate school or potential employer, we store that information so that you can refer back to it at any time. This information may be shared with our affiliates for the purpose of providing them with information about additional services we offer which they might be interested in. Your name or personal information will never be used in conjunction with this type of communications we might have with these recipients. This information will not be sold or distributed to other third parties. However, these recipients will see your name and contact information inside of automatically generated emails and communications which have been initiated by you as part of the delivery services provided by DiplomaSender.

When you provide us PII in an e-mail, fax or by telephone such as when you request technical and other types of support, we use the information to locate your records and provide you with answers to your questions.

Also, when you submit information to us in the context of a technical support inquiry, including sending the contents of an error message, PII may be attached to the information submitted.

We use third party vendors and hosting partners to provide the necessary networking, storage, and related technology.

Disclosure of Personal Identifying Information

We may disclose your PII to our subsidiaries and affiliated companies or with appropriate third parties to process transactions you initiate, including shipping products to you and invoicing for purchases made and to contact you on our behalf regarding your account or software you have licensed from us. Examples of such third parties are our order processing and fulfillment service providers, companies that provide us with support services, credit card processing companies, and third parties whose product or service you purchase, register for, use or acquire through us. We may also disclose your PII to third parties if we are required to do so by law, or if we believe that such action is necessary to:

  1. Comply with legal processes such as a search warrant, subpoena, or court order;
  2. Protect our rights and property; or
  3. Protect against misuse or unauthorized use of our web site and/or DiplomaSender products.

We never loan, rent or sell your PII to others.


We may set and access cookies on your computer. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. We use cookies in a limited way to track usage on our site. We gather information about site use by our visitors through cookie technology on an anonymous basis and analyze it at an aggregate level only. We may share aggregate data with our advertising partners or other online services partners. Use of this data enables us to continually improve our website and our products to meet the needs of our users.

In addition, we may use temporary session cookies to track your progress through our order processing system, keeping track of information such as the contents of your shopping cart and address. These session cookies only exist for the duration of your browser session. Our advertising partners or other online services partners may use their own cookies.

Most web browsers are initially set to accept cookies. You can modify your browser setting to accept or decline cookies. Some of our web pages may require that you accept cookies. If you choose not to accept cookies you will not be able to access those web pages.

For information on how to disable cookies you should consult the instructions that accompanied your web browser.

Third Party Web Sites

The DiplomaSender web site may contain links to third-party web sites over which we have no control or responsibility regarding content, privacy policies, or practices. We suggest that you review the privacy policy applicable to any third party site that you visit. This privacy policy applies only to our own web site at Please note that all on-line and telephone credit card orders for DiplomaSender products may be processed by a third party.

Web Site Security

Our web site utilizes industry standard security technology to protect the security, integrity, and privacy of PII from unauthorized third-party access. The PII resides behind a firewall with access restricted to authorized DiplomaSender employees and their agents.

Changes to the DiplomaSender Privacy Policy

DiplomaSender may amend this policy at any time by posting the amended terms on our web site. All amended terms will be automatically effective without further notice, 10 days after they are first posted.


You may contact us with your comments on DiplomaSender privacy policy at: