Lilac, LLC (DBA, DiplomaSender.com) and its affiliates and licensors ("DiplomaSender
") is committed to protecting your privacy. Because we collect three types of user
information, General Statistical Information, Automatically Collected Information,
and Personal Identifying Information (“PII”), we are providing you with this policy
to inform you of how we use and, in limited circumstances, disclose such information.
Collection, Use and Disclosure of General Statistical Information and Automatically
When you visit DiplomaSender we gather certain general information, such as number
of hits on our web site, and usage statistics with respect to our Certificate products.
This information is referred to throughout this policy as "General Statistical Information".
We use and store this data only on a collective basis, in summary form, rather than
on an individual basis. This data helps us to determine how and the extent to which
certain parts of our web site and software are used. The stored General Statistical
Information does not contain any PII about you or any of our other users.
Collection and Use of Personal Identifying Information
In addition to collecting General Statistical Information, we may ask you to provide
us with certain personal information, such as your name, street address and email
address, to enable us to respond to your requests and needs. Information that can
reasonably be used to identify you is referred to in this policy as (PII).
This data is also provided to us from the jurisdiction in which you took your student
test. That data is provided to us under terms and conditions between DiplomaSender
and the state.
If you choose a service or transaction that requires payment, such as making a purchase
online or through other means such as a purchase order, we will request PII necessary
for payment, invoicing, and/or shipping.
DiplomaSender never retains credit card information other than the type of credit
card and the last four digits of the credit card you provide during the checkout
process. We will retain only your email address for the communication purposes described
herein, and you can opt-out of this communication at any time.
In addition, when you request that a document be sent to a 3rd party (“Recipients”)
such as a college, graduate school or potential employer, we store that information
so that you can refer back to it at any time. This information may be shared with
our affiliates for the purpose of providing them with information about additional
services we offer which they might be interested in. Your name or personal information
will never be used in conjunction with this type of communications we might have
with these recipients. This information will not be sold or distributed to other
third parties. However, these recipients will see your name and contact information
inside of automatically generated emails and communications which have been initiated
by you as part of the delivery services provided by DiplomaSender.
When you provide us PII in an e-mail, fax or by telephone such as when you request
technical and other types of support, we use the information to locate your records
and provide you with answers to your questions.
Also, when you submit information to us in the context of a technical support inquiry,
including sending the contents of an error message, PII may be attached to the information
We use third party vendors and hosting partners to provide the necessary networking,
storage, and related technology.
Disclosure of Personal Identifying Information
We may disclose your PII to our subsidiaries and affiliated companies or with appropriate
third parties to process transactions you initiate, including shipping products
to you and invoicing for purchases made and to contact you on our behalf regarding
your account or software you have licensed from us. Examples of such third parties
are our order processing and fulfillment service providers, companies that provide
us with support services, credit card processing companies, and third parties whose
product or service you purchase, register for, use or acquire through us. We may
also disclose your PII to third parties if we are required to do so by law, or if
we believe that such action is necessary to:
- Comply with legal processes such as a search warrant, subpoena, or court order;
- Protect our rights and property; or
- Protect against misuse or unauthorized use of our web site and/or DiplomaSender
We never loan, rent or sell your PII to others.
We may set and access cookies on your computer. A cookie is a small amount of data
that is sent to your browser from a Web server and stored on your computer's hard
about site use by our visitors through cookie technology on an anonymous basis and
analyze it at an aggregate level only. We may share aggregate data with our advertising
partners or other online services partners. Use of this data enables us to continually
improve our website and our products to meet the needs of our users.
In addition, we may use temporary session cookies to track your progress through
our order processing system, keeping track of information such as the contents of
your shopping cart and address. These session cookies only exist for the duration
of your browser session. Our advertising partners or other online services partners
may use their own cookies.
Most web browsers are initially set to accept cookies. You can modify your browser
setting to accept or decline cookies. Some of our web pages may require that you
accept cookies. If you choose not to accept cookies you will not be able to access
those web pages.
For information on how to disable cookies you should consult the instructions that
accompanied your web browser.
Third Party Web Sites
The DiplomaSender web site may contain links to third-party web sites over which
we have no control or responsibility regarding content, privacy policies, or practices.
Please note that all on-line and telephone credit card orders for DiplomaSender
products may be processed by a third party.
Web Site Security
Our web site utilizes industry standard security technology to protect the security,
integrity, and privacy of PII from unauthorized third-party access. The PII resides
behind a firewall with access restricted to authorized DiplomaSender employees and
DiplomaSender may amend this policy at any time by posting the amended terms on
our web site. All amended terms will be automatically effective without further
notice, 10 days after they are first posted.